Shipping policy

Shipping Policy

Florettely ships preserved flower gifts to customers in multiple countries and regions. Orders are processed carefully before dispatch to help protect the flowers and packaging during transit.

Processing Time

Most orders are processed within 1-3 business days after payment is confirmed. During holidays or busy seasons, processing may take slightly longer.

Estimated Delivery Time

Estimated delivery time is usually 7-15 business days after dispatch, depending on the destination country, carrier, customs processing, and local delivery conditions.

Tracking

Once your order has been shipped, we will send you tracking information when available. Please allow up to 24 hours for tracking details to update in the carrier's system.

Customs, Duties, and Taxes

Product prices and shipping fees do not include import duties, taxes, customs clearance fees, or other charges unless they are clearly stated at checkout. If these charges apply in your country or region, they are the customer's responsibility and may be collected by the carrier or local customs authority upon delivery.

Shipping Restrictions

Some countries or regions may have import restrictions for plant-based or decorative products. While preserved flowers are treated and designed for long-lasting display, customers are responsible for checking local import rules before placing an order.

Lost, Delayed, or Damaged Packages

If your package is delayed, lost, damaged, or incorrect, please contact us at florie@zohomail.cn with your order number and clear photos if applicable. We will review the case and help with the next step.