Refund policy

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, unworn, in the same condition that you received it, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us first at florie@zohomail.cn. Please do not send your item back before contacting us. Items sent back without first requesting a return will not be accepted.

Return Address

Recipient: Shen Yue
Phone: +86 188 5836 2580
Address: Room 2-306, No. 1188 Nanxi East Road, Nanhu District, Jiaxing, Zhejiang, China
Postal Code: 314021

Return Shipping Costs

For returns requested for personal reasons, buyer's remorse, ordering the wrong item, or no longer wanting the item, customers are responsible for the return shipping costs. We do not provide prepaid return shipping labels for these returns.

If the return is caused by product damage, a defect, an incorrect item, or an error on our part, please contact us with your order number and clear photos. We will review the case and help with the next step.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Please include clear photos of the product, packaging, and shipping label.

Non-returnable Items

Custom or personalized items cannot be returned unless they arrive damaged, defective, or incorrect. We also cannot accept returns on gift cards.

Exchanges

The fastest way to make sure you get what you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification. As above, your item must be unused, unworn, in the same condition that you received it, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Where permitted by applicable law, customers are responsible for the direct cost of returning the item.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at florie@zohomail.cn.