FAQ

What are preserved flowers?
Preserved flowers are real natural flowers that have been specially treated to keep their shape, color, and soft texture for a long time. They look like fresh flowers but last much longer.

How long do preserved flowers last?
With proper care, preserved flowers can usually last 1-3 years or longer. Keep them indoors, away from direct sunlight, water, and high humidity.

Do preserved flowers need water?
No. Please do not water preserved flowers. Water or moisture may damage the petals and affect their appearance.

How should I care for preserved flowers?
Keep them in a dry indoor place, avoid direct sunlight, and do not touch the petals often. If dust appears, gently clean with a soft brush or cool air.

Are preserved flowers real flowers?
Yes. Our preserved flowers are made from real blooms, not plastic flowers. They are carefully preserved to maintain their natural beauty.

Are they suitable as gifts?
Yes. Preserved flower gifts are perfect for birthdays, anniversaries, holidays, weddings, Mother's Day, Valentine's Day, and meaningful everyday moments.

Do you offer gift packaging?
Yes. Each order is carefully packed and prepared for gifting. Packaging may vary depending on the product style.

Can I customize my order?
Some items may support customization, such as color choice, gift box style, or message card options. Please contact us before placing your order for special requests.

Where do you ship?
We ship to many international destinations. Available shipping options will be shown at checkout based on your delivery address.

How long does shipping take?
Ready-to-ship items are usually processed within 3 business days. Handmade or customized items may take up to 7 business days before shipment. Standard delivery usually takes 7-15 business days after dispatch.

Do you offer free shipping?
Yes. We offer free standard shipping on orders over $29 USD.

Can I return my order?
Eligible items can be returned within 14 days after delivery. Items must be unused, in original condition, and in original packaging. Please contact us before sending anything back.

What if my item arrives damaged?
Please contact us with your order number and clear photos of the product, packaging, and shipping label. We will review the issue and help with the next step.